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Answers to customer questions are generally “one-click” away using launch points on the Portal Home page. Order and shipment history, account information, order maintenance and inventory look-ups are provided as standard. Given proper authority, it is even possible for the CSR to make updates to customer master information through the built-in maintenance panel. Other look-ups and maintenance functions are easily added with embedded tools.
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Every aspect of the order entry process is streamlined with NexgenCSR. It is even possible to incorporate extra validations and logic sure orders are entered correctly “the first time”
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