Answers to customer questions are generally “one-click” away using launch points on the Portal Home page. Order and shipment history, account information, order maintenance and inventory look-ups are provided as standard. Given proper authority, it is even possible for the CSR to make updates to customer master information through the built-in maintenance panel. Other look-ups and maintenance functions are easily added with embedded tools.
Every aspect of the order entry process is streamlined with NexgenCSR. It is even possible to incorporate extra validations and logic sure orders are entered correctly “the first time”